Refund Policy
Last updated: 28 October 2026
This policy applies to digital products bought from cloudscribe.com.au, such as templates and downloadable resources.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to a refund or a replacement. If the problem is not a major one, we will fix it or, if we can’t do that within a reasonable time, offer you a refund.
When we will fix, replace or refund
Please contact us if:
- the file is faulty, corrupted or won’t open in the software described on the product page;
- the product is significantly different from its description; or
- you were charged but did not receive your download.
We will first try to fix the problem or send you a working file. If we can’t, we will refund the price you paid.
Change of mind
Because digital products are delivered instantly and can’t be returned, we do not offer refunds if you simply change your mind, buy the wrong product by mistake, or no longer need it. If you’re not sure whether a product is right for you, please email us before you buy.
How to request a refund
Email hello@cloudscribe.com.au with your name, order number and a description of the problem (a screenshot helps). We will respond within 5 business days. Approved refunds are made to your original payment method and usually appear within 5 to 10 business days.
If we refund a product, your licence to use it ends and you must delete any copies you have.
Services
Refunds for bookkeeping, BAS, payroll and training services are covered by the terms of your engagement with us.